Return on Wheels Only Packaging Instructions
- Before returning wheels, please call customer service at (800)-928-4961 for a Return Authorization Number.
- Please be sure to package your return for shipping as shown in the illustration below. Use the guidelines below to ensure safe delivery.
- Do not return any lugnuts/bolts in a box containing a wheel. boltslugnuts or any other accessories must be returned in a separate box.
- Secure center cap on wheel or in a separate package, tape securely.
- Place foam sheet over face of wheel to protect wheel from cardboard chafing.
- Wheel must be double-boxed (2 boxes), secured and well-protected. Any Styrofoam packing received with shipment must be reused in same way. Please call for new packaging material if needed.
- If two wheels are in one box, place good, protective cardboard between wheels.
- Remove any staples that could scratch the wheel.
- Boxes must be undamaged and flaps should be secured.
- Obtain a Return Authorization Number (RA#) from our customer service department. Write RMA# on outside of outer box. Attach clearly addressed shipping labels and/or UPS call tag(s) to each package.
- Place copy of RMA in box.
- Insure package with shipper.
*UPS INSURANCE DOES NOT COVER DAMAGE DUE TO IMPROPERLY PACKAGED WHEELS
*AN AUTHORIZATION NUMBER (RMA#) MUST BE OBTAINED PRIOR TO ANY RETURN OR EXCHANGE